Shipping Policy

Thanks for shopping with Pouncy! Here's everything you need to know about how and when your order arrives.

Order Processing
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email once your order ships.

Shipping Times
Estimated delivery is 7–12 business days after dispatch, depending on your location. Please note that delivery times are estimates and not guaranteed, as some factors (customs, carrier delays, weather) are outside our control.

Total delivery time = processing time (1–2 days) + shipping time (7–12 days).

Shipping Costs
Shipping costs are calculated at checkout. Any free-shipping offers will be applied automatically.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow a few days for tracking information to update.

International Orders
We ship worldwide. Depending on your country, your order may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. These are not included in the product or shipping price.

Wrong or Incomplete Address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer.

Lost or Delayed Orders
If your order hasn't arrived within a reasonable time after the estimated delivery window, contact us at [your support email] and we'll help track it down.

Questions?
Reach us anytime at [your support email] — we're happy to help.